Frequently Asked Questions
When I click on a female shirt to order a male model comes up?
Many of our T-shirts are a Unisex style. Unless the shirt states “Ladies”, which is cut for a Woman.
How should I wash your shirts?
Just like any other screen printed shirt.
- Turn garment inside out.
- Set wash temperature to cold.
- Line dry or tumble dry low.
- Do not bleach or dry clean.
Are the t-shirts pre-shrunk?
Yes, during the dying process all shirts are washed and dried. However, you may notice some additional shrinkage after a few washes.
Are your products made in the USA?
All of our products are designed, printed, and embroidered in the U.S. – Florida to be precise.
Our stickers are manufactured in the U.S., locally. Our tees are manufactured outside the U.S. for the California based Next Level Apparel. Our caps are manufactured in Korea.
Why does the item only show certain sizes?
We carry sizes Adult S-2XL in most products. Once a certain size goes out of stock on an item the site will not allow you to order that particular size.
How can I contact Customer Service?
Our customer service team is available online – just contact us and someone will get back to you within 24 hours. Please note that we are closed on the weekends and if you contact us during those hours we will respond on Monday.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.
Orders, Shipping & Returns
How long will it take to ship my order?
Items that are in-stock generally ship in 1-3 business days and are usually received within 2 weeks. If an item is not in-stock at the time of your order, you will be notified and will be provided with an expected shipping date at time of purchase.
My order is still PROCESSING. What does that mean?
It can mean either we are awaiting for the funds to clear from the bank or the order is being packaged and has not shipped.
How are Out of Stock or Back Ordered items handled?
When you order an out of stock item, your order will be placed on backorder status. Shipping time is usually within 4 weeks. You can always contact us to find out the item’s expected arrival date.
Multiple product orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
Why does my order state BACK ORDER but the item was in stock at purchase?
Either the item went out of stock as soon as you purchased it and the system did not update in time or you purchased a PRE-ORDER item which will show as BACK ORDER
Just placed an order and forgot something. Can I add an item to an existing order?
Unfortunately once the order is placed the financial information is destroyed for security reasons and we are unable to add to existing orders. You will have to place another separate order for the items missed.
How do Pre-Orders work?
Our products sell out quickly so due to popular demand, we occasionally allow preorders when we know that we are receiving a product within 1-2 weeks. When you choose to preorder an item, please note that your credit card is charged upon placing the order, even though the order may not ship for 1-3 weeks.
Rarely, something will be delayed in production or shipping which may cause a preorder to take longer than expected. In those cases, we will attempt to contact you via email or phone (if you’ve provided that information) to ask if you would like a refund, exchange, or just continue waiting.
How can I change or cancel an order?
How do I go about getting a wholesale or bulk order discount?
What shipping methods are available?
All items ship using USPS (United States Postal Service). A tracking number will be provided for domestic and international orders. Stickers will be sent via USPS First Class mail with no tracking unless requested and buyer is responsible for additional shipping costs.
Will I receive a tracking number for my order?
Yes, once the order ships a tracking number will be sent to your email on file.
Why does USPS state my tracking number is invalid when I click the tracking link?
Please note that all International orders are subject to customs which can delay delivery up to two weeks from shipment. First Class US mail cannot guarantee a delivery date and even though a tracking number is assigned to the order they reserve the right to not update the order. Hopefully you will receive the order soon.
Will my order ship in-stock items before the back order items come in?
In order to keep cost down we try to ship orders complete as much as possible. If the back order item does not arrive within four weeks, the in-stock items will ship separately.
Do you ship Internationally?
Absolutely! Just enter your address and your shipping costs will be calculated at checkout. Keep in mind that our Free Shipping promotion does not apply to International orders, only to the continental 48 states. Any country outside of the USA and Hawaii must choose the international shipping option when ordering. If the proper shipping option was not chosen your order will not go out and will be held on hold.
Note: International customers, custom fees are not included in shipping cost. Such costs are usually billed separately by USPS or your local customs department.
Can I order faster shipping?
We can gladly accommodate most priority shipping requirements in the continental US, such as Next Day and 2-Day upon buyers request. For faster shipping service, please contact email@example.com. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
How can I exchange an item I received for a different size?
Contact us so we are aware using our Contact Us page. We will then send you a return address. Items will not be accepted unless return has been pre-approved first. Please note during the holidays, returns will be processed within 2 weeks of receipt. Send the item and a note specifying the new size you would like.
Do I have to pay shipping to return an item?
If the item is defective and you are returning for the same item, we will cover the cost of return shipping. Otherwise, return shipping is the responsibility of the customer. We will pay for the shipping of the exchange sent back to the customer.
What is your Return Policy?
We only offer exchanges on our products. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. Once your item is received and inspected, we will send you an email to notify your exchange is being processed.
We only replace items if they are defective, damaged or simply do not fit. If you need to exchange it for the same item please include your receipt from purchase and a brief note describing what you would like to exchange item for. If changing item from original purchase, please check our online store for availability in your size by adding item to your cart then email firstname.lastname@example.org your request so we can hold the item for you. Once we’ve received your request, we will provide the return address.
When will my exchange be processed?
Upon receipt of the return, the exchange will be sent out that week, provided the item is in stock. Once it becomes available the item will be sent to you.
What payment options are accepted?
We accept Visa, Mastercard, Discover, American Express, Paypal. All payments are processed securely through Paypal.
There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed at the time you place your order.
A note about Customs, Duties, and Taxes on International orders
Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
In addition, when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Why is the CODE that I am using not working?
Please make sure you are putting it in the ‘Promo Code’ box. Also, make sure there is not a blank space before or after the code that might be causing our system to not recognize it.
Do I need a PayPal account to place an order?
You do not need a PayPal account to make a purchase! There is a link that says to process order without PayPal account, when you get to the PayPal screen. PayPal processes the payments, but you can pay with a credit card without actually using a PayPal account.